As we all know, the brown smelly stuff rolls down hill. It appears that mailing the CEO may have actually done some good. I recieved an email last night from the acting head of the claims dept. Of course, the amount of content vs the amount of fluff is still to be determined.
Quote:
Dear RitzCamera.com Customer:
We have received your claims letter and will process your claim request with USPS ASAP.
Please note USPS can take up to 30 days to process a new claim. We however will do all that is possible to expedite this claim. *name edited* our Claims Processor is currently out of the office therefore I *name* I'm filling in for her. I will get together with *name* at her return to expedite your claim in the must prompt manor possible.
*shipping info edited*
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