And the nightmare gets worse. After waiting more than 2 hours for her to respond, I sent an email to the CEO, and cc'd it to her, asking for clarification. She responded this time:
Quote:
Mr. *Me* ,
I apologize if in the mist of your attempt to get your claim processed you have misunderstood our company policy.
Mr. *CEO* did not at any point state we do not need a signed claims/loss letter. Its is Company Policy to have a copy of the Claims/Loss Letter in file for tax purposes. Please complete and sign that attached claims/loss letter and send it back to the referenced fax number at your earliest conveyance so that as previously mentioned we can process your claim.
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To which I responded (note, my politeness is fading
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Quote:
Ms. *deleted*,
For your review, and in response to your last email, I have forwarded to you the communications between Mr. *CEO* and myself. I have not misunderstood your company policy in the least, I am going off of what I was told. Which you can, I'm quite certain, see for yourself below:
Quote:
Subject: RE: Order ritzcamera.com *order number*
No, you do not have to complete the claims letter, I included it for reference only.
Sincerely,
*Name deleted*
President & CEO
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The quoted quote is a snippet of the emails between him and myself, the rest of it has all been posted previously, except me asking him if I had to fill out the claim letter (I was confused a little, because he included a copy of the claim letter in his first email to me, telling me it was required to process a claim, but in the very next breath telling me that my initial email to him would be treated as proof). His reply to me asking about that is the above quoted quote.