Had to have a smoke to settle my nerves a bit, and while I was smoking, I decided to send the CEO another email. Of course, cc'ing the claims rep that he turned this over to:
Quote:
Mr. *CEO*,
For the sake of customer relations, please consider ensuring that your employees are on the same page as you, when you give an edict. I forwarded to *claims rep* our prior emails, where you state that I am not required to fill out a claim letter for her review.
Very Respectfully,
Lone Buggin
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