Pixalo Photography Community - View Single Post - backdropsource.com

sonicmur · 31-12-2007, 21:29

Hi Gainfulshrimp,

I read your hassle with backdropsource with interest. I shopped at their website in september - the site said the kit I wanted was in stock - in October they sent me 2 of 3 pieces of the light kit. they replied to my email saying the other bit would be sent when in stock. The item was in stock in December but they did not send me the piece. I phoned and just like you they said it would be with me next day - another time I rang they said they'd email me the courrier number (they didn't). I've sent them a recorded letter - no reply. PayPal won't do anything because more than 45/60 days elasped since contacting them.
Look carefully at my package slip they are saying they have inclused the 12" refector -but I only got the stand and the bulb - and the 2 boxes (2 of 2) are too small to hold a 12" reflector - so backdropsource have made an input error but are unwilling to communicate with me about it - weird.

PayPal said they would review my case if they receive other unhappy customers - I wonder if your story would be on their records and I can point it out to them....

31-12-2007, 21:29	#9 (permalink)
sonicmur New here Join Date: Dec 2007 Posts: 1	Re: backdropsource.com - buyer beware! Hi Gainfulshrimp, I read your hassle with backdropsource with interest. I shopped at their website in september - the site said the kit I wanted was in stock - in October they sent me 2 of 3 pieces of the light kit. they replied to my email saying the other bit would be sent when in stock. The item was in stock in December but they did not send me the piece. I phoned and just like you they said it would be with me next day - another time I rang they said they'd email me the courrier number (they didn't). I've sent them a recorded letter - no reply. PayPal won't do anything because more than 45/60 days elasped since contacting them. Look carefully at my package slip they are saying they have inclused the 12" refector -but I only got the stand and the bulb - and the 2 boxes (2 of 2) are too small to hold a 12" reflector - so backdropsource have made an input error but are unwilling to communicate with me about it - weird. PayPal said they would review my case if they receive other unhappy customers - I wonder if your story would be on their records and I can point it out to them....