[BWEP]

Originally Posted by BWEP

Cannot open 40D Raw files in Photoshop CS2

I cannot open CR2 Raw taken with my 40D I can open CR2 Raw taken with my 350D

Error
Could not complete your request because it is not the right kind of document

I found this and downloaded the upgrade . I tried to installed into Adobe plugins but it was already installed
Cannot open 40D raw files with CS3... - Canon Digital Photography Forums

I have checked the RAW file Properties and it is checked to open in CS2
I have Elements 6 which I have just installed and it they open okay in this version.

I have installed the Adobe DNG convertor again this converts 350D Raw files. It does not convert 40D Raw files

Error
There was an error in parsing the file

Both Raw plugins for CS2 and element 6 have the same label

I have contacted Adobe and the initially statement was to the effect that 40D Raw files are not compatible with CS2 " you may have to upgrade to CS3 Ouch !!
Why I asked when Elements 6 is compatible ? Stunned silence !!

I have been promised that the problem will be researched but would not confirm that the problem would be solved.
Sending some information by email
I will update you as and when I can

40D users Please can anyone help ?
Looking in other forums and it would this a recognised problem with CS2/40D but I could not find a resolution.
Many thanks
Barrie

This is an update
Email/ Reply from and to Adobe

You will see from my reply it was successful but i have asked for a direct plugin
I will update you as and when it happens!!
Barrie




In a message dated 11/04/2008 12:40:03 GMT Standard Time, englishts@adobe.com writes:
Dear Sir,

Thank you for contacting Adobe Technical Support.

Your Case number is::180124237

This is your Link::Adobe - Adobe Camera Raw and DNG Converter : For Windows : Adobe DNG Converter and Camera Raw 4.4.1 update : Thank You

Further more when you download this you do not have to replace this with your original RAW plugin as I said over the phone, you simply just open the .EXE file (when you unzip the download first) and convert the RAW files into universal DNG and see if that works.

Yours Sincerely,
Mario Biondic
Adobe Technical Support
Tel: (UK) 020 7365 0735

Reply
Thank you Mario.
The download of this version of the DN convertor was successful and opened in both
CS2 and Elements 6
Whilst this was the case I would like Adobe to supply a suitable plugin to provide direct editing from CS2 as already provided with Elements 6
Kind regards
Barrie Peaple


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