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Rob Barron · 05-12-2006, 18:39

Jessops price promise isn't worth the paper it isn't written on quite frankly! This latest one, the 'Not even on the internet' has more exceptions than a very exceptional thing indeed! The only internet companies they are agreeing to price match are companies which are wholly based in Mainland UK. So not only do all the great deals from Hong Kong and so forth not count, you can't even get a price match against a company like 7dayshop.com who are based in Guernsey.

They have always had a shop price match but I tried to get a match and got blown out completely. This is a fair while ago now admittedly (but by all accounts nothing much has changed) I went in to buy the Canon 75-300mm lens that they were selling for £179 at the time. I went in, advert in hand, to show them that Park cameras in London were selling the exact same lens for £139, a huge £40 difference. The sales guy went off, spoke to the manager, phoned head office, came back and said: 'Sorry, can't do it.' I argued that if they claim to price match then they don't get to pick and choose which ones they match with if they are within their stated promise or else the promise means absolutely nothing and shouldn't be used as an advertising tool.

Of he went, manager came back this time: 'Ok, we will knock £10 off so you can have it for £169. After all,' he said, 'otherwise you'll have to order from them, wait two weeks till they have them back in stock (nobody had ever said they didn't have any and i knew they did!) then pay for postage which will probably cost another £20 and will take another week to arrive.'

LOL, nice try mr silly Jessops manager but I went out of the shop, phoned the number in the advert, ordered the lens and paid for it. The lovely lady on the other end said 'It's actually just gone 2pm but I'll run down to the warehouse and see if they can get it into today's posting.' And guess what, she did! I received it in my hand the very next day for £139 plus £3.99 postage and packing! I thought about going in to Jessops and showing the manager how good sales companies work but decided it wasn't worth it. He was too thick to actually go back to his bosses and say 'Hey, we are getting creamed here, maybe we need to do something!'

So I no longer buy major purchases from Jessops unless they have a very special offer on that genuinely is the cheapest without having to ask for a price match. Given that since then I have spent over £4000 on camera equipment, the guy really did cut his own throat as I am a loyal customer to shops that show loyalty to me :o)

Cheers,
Rob

05-12-2006, 18:39	#3 (permalink)
Rob Barron Loves the place Join Date: Sep 2006 Location: Poole, Dorset Posts: 5,384	Re: Jessops Price Promise!!!! Jessops price promise isn't worth the paper it isn't written on quite frankly! This latest one, the 'Not even on the internet' has more exceptions than a very exceptional thing indeed! The only internet companies they are agreeing to price match are companies which are wholly based in Mainland UK. So not only do all the great deals from Hong Kong and so forth not count, you can't even get a price match against a company like 7dayshop.com who are based in Guernsey. They have always had a shop price match but I tried to get a match and got blown out completely. This is a fair while ago now admittedly (but by all accounts nothing much has changed) I went in to buy the Canon 75-300mm lens that they were selling for £179 at the time. I went in, advert in hand, to show them that Park cameras in London were selling the exact same lens for £139, a huge £40 difference. The sales guy went off, spoke to the manager, phoned head office, came back and said: 'Sorry, can't do it.' I argued that if they claim to price match then they don't get to pick and choose which ones they match with if they are within their stated promise or else the promise means absolutely nothing and shouldn't be used as an advertising tool. Of he went, manager came back this time: 'Ok, we will knock £10 off so you can have it for £169. After all,' he said, 'otherwise you'll have to order from them, wait two weeks till they have them back in stock (nobody had ever said they didn't have any and i knew they did!) then pay for postage which will probably cost another £20 and will take another week to arrive.' LOL, nice try mr silly Jessops manager but I went out of the shop, phoned the number in the advert, ordered the lens and paid for it. The lovely lady on the other end said 'It's actually just gone 2pm but I'll run down to the warehouse and see if they can get it into today's posting.' And guess what, she did! I received it in my hand the very next day for £139 plus £3.99 postage and packing! I thought about going in to Jessops and showing the manager how good sales companies work but decided it wasn't worth it. He was too thick to actually go back to his bosses and say 'Hey, we are getting creamed here, maybe we need to do something!' So I no longer buy major purchases from Jessops unless they have a very special offer on that genuinely is the cheapest without having to ask for a price match. Given that since then I have spent over £4000 on camera equipment, the guy really did cut his own throat as I am a loyal customer to shops that show loyalty to me :o) Cheers, Rob __________________ Rob Barron robbarron@aol.com If you look down on other people, don't expect them to look up to you!