Interesting chat with Nikon today re warranties

evilowl · 21-03-2006, 17:46

I recently ordered (and paid for) a Nikkor 70-200 f/2.8 VR from Jessops to go with my new D200 and was told it would be around 1 to 2 weeks to come in.

Phoned up today as the 2 weeks is nearly up and was told the actual lead time is 4 to 6 months!

So anyway , I called up Nikon Professional support to confirm this and they said there was indeed a major backlog on these lenses.

I then suggested that I could obtain one of these lenses from Hong Kong with a lead time of around 6 days and save myself a fortune. The guy from Nikon agreed and advised me to do this. I was a little surprised due to the warranty on grey imports and questioned this - apparently Nikon will honour the warranty as it's an international warranty and they don't have a problem with grey imports!

So there you go - the moral of the story is that anyone considering a grey import lens should go for it!

***Steve*** · 21-03-2006, 17:51

It's been that way for as long as I can remember with Canon lenses so it doesn't suprise me that Nikon have the same policy.

Good to have it confirmed though

RickMezza · 21-03-2006, 18:04

Thats surprising to hear Nikon say that....but most welcome.

Unfortunately the 200-400 VR is still waaaayyy too much, even from Hong Kong

Rich

evilowl · 21-03-2006, 18:17

I know Sigma are dead against grey import lenses though. I thought it would be the same for both Canon and Nikon - I didn't realise Canon were ok with it too.

Warspite · 21-03-2006, 18:22

As far as Im aware Canon only make issue with their bodies.
Lenses "should" be no problem.

Steep · 21-03-2006, 19:43

There was a thread a while back saying that (was it Sigma or Canon?) you would need to have a valid 'tax paid' receipt to get a lens serviced under warranty.

busterboy · 21-03-2006, 19:56

Quote:

Originally Posted by Warspite

As far as Im aware Canon only make issue with their bodies.
Lenses "should" be no problem.

Spot on..

***Steve*** · 21-03-2006, 21:01

Quote:

Originally Posted by Steep

There was a thread a while back saying that (was it Sigma or Canon?) you would need to have a valid 'tax paid' receipt to get a lens serviced under warranty.

That was Sigma

Canon have no problems with lense repairs under guarantee as long as you can provide proof of purchase, no matter which country you bought it from.

It is electronics that they are much more fussy on (bodies/flash etc). Although I have read of people managing to get repairs done without charge, Canon do state that they won't cover it and that equipment has to be returned to the country of purchase at the users cost should a repair be required.

SammyC · 22-03-2006, 09:47

Did you get the chaps name in case they back track on it!

evilowl · 22-03-2006, 10:15

No, I didn't get his name I'm afraid

Arkady · 22-03-2006, 13:06

Careful - I was in Nikon today and overheard a conversation from the back office - someone was telling a customer that Nikon would not honour any warranty on products bought overseas - get the bloke's name and ask to speak to his Line Manager - then get it in writing before you buy.

21-03-2006, 17:46	#1 (permalink)
evilowl Been here a while Join Date: Sep 2005 Location: London village Posts: 376	Interesting chat with Nikon today re warranties I recently ordered (and paid for) a Nikkor 70-200 f/2.8 VR from Jessops to go with my new D200 and was told it would be around 1 to 2 weeks to come in. Phoned up today as the 2 weeks is nearly up and was told the actual lead time is 4 to 6 months! So anyway , I called up Nikon Professional support to confirm this and they said there was indeed a major backlog on these lenses. I then suggested that I could obtain one of these lenses from Hong Kong with a lead time of around 6 days and save myself a fortune. The guy from Nikon agreed and advised me to do this. I was a little surprised due to the warranty on grey imports and questioned this - apparently Nikon will honour the warranty as it's an international warranty and they don't have a problem with grey imports! So there you go - the moral of the story is that anyone considering a grey import lens should go for it! __________________

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21-03-2006, 17:51	#2 (permalink)
*Steve* Pixalo Crew Join Date: Jan 2005 Location: An Englishman living in Germany Posts: 16,157	It's been that way for as long as I can remember with Canon lenses so it doesn't suprise me that Nikon have the same policy. Good to have it confirmed though

21-03-2006, 18:04	#3 (permalink)
RickMezza Quite Chatty Join Date: Jan 2006 Location: ooop north Posts: 94	Thats surprising to hear Nikon say that....but most welcome. Unfortunately the 200-400 VR is still waaaayyy too much, even from Hong Kong Rich

21-03-2006, 18:17	#4 (permalink)
evilowl Been here a while Join Date: Sep 2005 Location: London village Posts: 376	I know Sigma are dead against grey import lenses though. I thought it would be the same for both Canon and Nikon - I didn't realise Canon were ok with it too.

21-03-2006, 18:22	#5 (permalink)
Warspite Feet under the table Join Date: Sep 2005 Location: Newcastle Sunderland Middlesbrough (UK) Posts: 1,736	As far as Im aware Canon only make issue with their bodies. Lenses "should" be no problem.

21-03-2006, 19:43	#6 (permalink)
Steep Forum Regular Join Date: Jan 2005 Location: Inverness Posts: 964	There was a thread a while back saying that (was it Sigma or Canon?) you would need to have a valid 'tax paid' receipt to get a lens serviced under warranty.

22-03-2006, 09:47	#9 (permalink)
SammyC Forum Regular Join Date: Jul 2005 Location: Bristol Posts: 1,466	Did you get the chaps name in case they back track on it!

22-03-2006, 10:15	#10 (permalink)
evilowl Been here a while Join Date: Sep 2005 Location: London village Posts: 376	No, I didn't get his name I'm afraid

22-03-2006, 13:06	#11 (permalink)
Arkady Forum Regular Join Date: Feb 2005 Location: Aldershot, Hampshire Posts: 1,198	Careful - I was in Nikon today and overheard a conversation from the back office - someone was telling a customer that Nikon would not honour any warranty on products bought overseas - get the bloke's name and ask to speak to his Line Manager - then get it in writing before you buy.