Scan Dual 2

water · 19-12-2006, 07:29

Plugged my slide scanner in [1st time in over a year] and got error message 'no scanner connected'.The light came on but nothing else.I uninstalled the software and re-installed from disc but still no joy.It used to make a 'noise' when setting itself up but now nothing,zero,zilch

Any ideas?

daveyuk · 19-12-2006, 07:44

Disconnect your scanner then boot your machine, then shutdown and power off reconnect your scanner, then boot up again. Doing this may help your machine to rediscover the scanner.
Hope it helps

water · 19-12-2006, 07:58

Quote:

Originally Posted by daveyuk

Disconnect your scanner then boot your machine, then shutdown and power off reconnect your scanner, then boot up again. Doing this may help your machine to rediscover the scanner.
Hope it helps

Thanks for reply but.....................
disconnect the scanner I can do,when you say 'boot' the computer what exactly is that?.I thought that was simply turning it off then on again?

**Dabhand16** · 19-12-2006, 16:50

I think what Davey was getting at was to power up the scanner and leave it on before you switch on the computer. If you are using XP, it ought to 'find' the scanner as 'new' hardware.

Soupdragon · 19-12-2006, 17:21

Is it USB or SCSI?

water · 20-12-2006, 09:16

Sorry for delay but I'm on back shifts at the moment.It is USB and the only thing that has changed since I last used it was a disastrous attempt to install Service Pack2.I had to play the start up/recovery disc thing that came with computer then get all the Service Pack 1 updates etc downloaded and installed.I have nt tried the re-boot thing yet but wll give it a go later,
Cheers

water · 20-12-2006, 16:09

Turned on scanner,then turned on computer but still getting 'no scanner connected' and it doesn't show up as external device on 'my computer'

fionaB · 20-12-2006, 16:12

check for updates to the scanner driver.... it may be that when u had to reinstall everything it also needs the more updated drivers

fi

water · 20-12-2006, 16:39

I will never,ever understand computers.I was connecting the scanner via one of the two USB slots on the front of my computer,the other being used by my broadband modem.I unplugged the modem and tried that slot and hey presto,the bl##dy thing recognised it and ran the wizzard and installed fine!!.As a matter of interest I plugged the modem into the previously 'not working' USB slot and it worked fine as well

***Steve*** · 20-12-2006, 16:49

What are the chances of that then

Nevermind water, at least it is all connected and working again.

fionaB · 20-12-2006, 16:51

actually its not as uncommon as you think, a friend of mine who dabbles in computers told me once that was the first thing to try if something that was working wasnt and if my modem freezes which it sometimes does it will work in one usb and not the other

19-12-2006, 07:29	#1 (permalink)
water Forum Regular Join Date: Nov 2006 Location: Scotland Posts: 690	Scan Dual 2 Plugged my slide scanner in [1st time in over a year] and got error message 'no scanner connected'.The light came on but nothing else.I uninstalled the software and re-installed from disc but still no joy.It used to make a 'noise' when setting itself up but now nothing,zero,zilch Any ideas?

19-12-2006, 07:44	#2 (permalink)
daveyuk Forum Regular Join Date: Jul 2005 Location: Berkshire Posts: 1,173	Re: Scan Dual 2 Disconnect your scanner then boot your machine, then shutdown and power off reconnect your scanner, then boot up again. Doing this may help your machine to rediscover the scanner. Hope it helps

19-12-2006, 16:50	#4 (permalink)
Dabhand16 Pixalo Crew Join Date: Jun 2006 Location: Dunstable Bedfordshire UK Posts: 9,793	Re: Scan Dual 2 I think what Davey was getting at was to power up the scanner and leave it on before you switch on the computer. If you are using XP, it ought to 'find' the scanner as 'new' hardware.

19-12-2006, 17:21	#5 (permalink)
Soupdragon Forum Regular Join Date: Oct 2006 Posts: 1,102	Re: Scan Dual 2 Is it USB or SCSI?

20-12-2006, 09:16	#6 (permalink)
water Forum Regular Join Date: Nov 2006 Location: Scotland Posts: 690	Re: Scan Dual 2 Sorry for delay but I'm on back shifts at the moment.It is USB and the only thing that has changed since I last used it was a disastrous attempt to install Service Pack2.I had to play the start up/recovery disc thing that came with computer then get all the Service Pack 1 updates etc downloaded and installed.I have nt tried the re-boot thing yet but wll give it a go later, Cheers

20-12-2006, 16:09	#7 (permalink)
water Forum Regular Join Date: Nov 2006 Location: Scotland Posts: 690	Re: Scan Dual 2 Turned on scanner,then turned on computer but still getting 'no scanner connected' and it doesn't show up as external device on 'my computer'

20-12-2006, 16:12	#8 (permalink)
fionaB Loves the place Join Date: Sep 2006 Location: Scotland Posts: 5,637	Re: Scan Dual 2 check for updates to the scanner driver.... it may be that when u had to reinstall everything it also needs the more updated drivers fi

20-12-2006, 16:39	#9 (permalink)
water Forum Regular Join Date: Nov 2006 Location: Scotland Posts: 690	Re: Scan Dual 2 I will never,ever understand computers.I was connecting the scanner via one of the two USB slots on the front of my computer,the other being used by my broadband modem.I unplugged the modem and tried that slot and hey presto,the bl##dy thing recognised it and ran the wizzard and installed fine!!.As a matter of interest I plugged the modem into the previously 'not working' USB slot and it worked fine as well

20-12-2006, 16:49	#10 (permalink)
*Steve* Pixalo Crew Join Date: Jan 2005 Location: An Englishman living in Germany Posts: 16,491	Re: Scan Dual 2 What are the chances of that then Nevermind water, at least it is all connected and working again.

20-12-2006, 16:51	#11 (permalink)
fionaB Loves the place Join Date: Sep 2006 Location: Scotland Posts: 5,637	Re: Scan Dual 2 actually its not as uncommon as you think, a friend of mine who dabbles in computers told me once that was the first thing to try if something that was working wasnt and if my modem freezes which it sometimes does it will work in one usb and not the other

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