[Dave]

Working from home i have a works business line from BT. The other day I recieved a letter from them stating they were cancelling my line on 11/06, due to a request to move service. Contacted them to say neither I or my work had requested change, so please cancel request.

They leave it till today to reply ,sorry they can't do that. I have to contact whoever requested the change over, yet they can't tell me who that is So halfway througha conference call my line goes dead today, then next thing I get a call from someone trying to contact the person who is buying my house

BT have only gone & changed tel numbers over without my approval & 3 weeks before I actually move

Absolute Baffoons

[fionaB]

oops ...... i think a letter of compaint is due here...... mind u BT is the only telephone company i have heard of that doesnt actually have a PHONE number for their complaints department! lol wonder if they think they will be snowed under with calls?

Fi

[Markulous]

LOL! Like their policy on BB:
"Yes, we can connect you"
So, all paperwork signed, payment made. Engineer turns up and
"Sorry, you're too far from exchange"
"But they said all was OK"
"They always do and it's left to us engineers to sort out. But you definitely can't get BB - something they could easily have told you"

But the best one is that "We can't tell you who made the request, despite you being the bill payer. Data Protection Act." Heard that one a few times

[Dave]

Well after a brief call to perosn buying my house, they spent 90 minutes on the phone to some Tesco Call plan, trying to get them to rectify it. They have stated it will take 1-2 days to resolve & would phone me back before 9pm .....did they ...did they hell.

MAddening thing is the company pay businless line rates to ensure service ....lol .. right

[CathieT]

And can you have at BT or Tesco for 'potential loss of income??' I would be making them squirm at the very least!!