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Old 01-11-2008, 20:31   #1 (permalink)
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Am i wrong

as some of you may know my son has alopecia, he has hardly any hair left and what hair he does have is like baby wisps.
So he has his school photographs taken last week. Tonight he says " oh i forgot I have my photo back " so he hands me the proof............. i was absolutely outraged............. and this is where i am asking ........ Am i wrong?..........the company has coloured my sons head in to make it look as if he has hair......now you may well wonder why i am REALLY angry........... but what if he had a mole on his cheek would it have been ok for them to have taken it off without asking?its not so much what they have done its the fact that they have done it without asking ! my son is having a really hard time of it and he is working hard to come to terms with alopecia........ so now he is asking WHY they have coloured his head in....... so Am i wrong in being angry?

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Old 01-11-2008, 20:34   #2 (permalink)
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Re: Am i wrong

I think you have every right to be angry.
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Old 01-11-2008, 20:48   #3 (permalink)
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Re: Am i wrong

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I think you have every right to be angry.
Me too.
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Old 01-11-2008, 20:56   #4 (permalink)
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Re: Am i wrong

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so Am i wrong in being angry?

FI
No. They have been unbeleivably arrogant and insensitive to do this. At the risk of starting something I'd say it must have been a company run by men. I can't imagine a woman being so crass.

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Old 01-11-2008, 21:23   #5 (permalink)
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Re: Am i wrong

I'd be in the school demanding to see this idiot face to face.

Your lad is unfortunate but he isn't some kind of monster, he's probably a fine young fella with a medical condition.

Even if he had a mole it should not have been doctored, the origional is the real facts.

Tell your son from me who suffers facial psoriasis and at 48 still doesn't like it, that he should stand tall and be proud of who he is. Those that mock and change pictures without consent are not worth a second thought.
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Old 01-11-2008, 21:28   #6 (permalink)
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Re: Am i wrong

That is unbelivealble

They should be totally ashamed of themselves and at least give you an un-retouched picture and your son a writen appology.

I assume that you are steaming mad at the moment but when you have calmed down I think you should take this further. Certainly write to the company at least and copy it to the school or perhaps better talk to the head master and get the school on your side and send a joint letter.

Perhaps the rest of the Pixalo community have some better ideas for following this up.
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Old 01-11-2008, 21:57   #7 (permalink)
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Re: Am i wrong

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I think you have every right to be angry.
I couldn't agree more. I would be livid and would definitely say something to the school about it. At the very least you should receive a written apology and have assurances that the firm/photographer is not employed by them again.
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Old 01-11-2008, 23:05   #8 (permalink)
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Re: Am i wrong

Outrageous Fi. Officially complain
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Old 01-11-2008, 23:09   #9 (permalink)
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Re: Am i wrong

thanx guys, my problem is that i am so angry i cant think of the words! Alan is outside pacing thinking of what to put!

its not even a good edit! he has almost black hair and on the proof it looks red!

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Old 01-11-2008, 23:25   #10 (permalink)
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Re: Am i wrong

Fi, calm both of you down. This is not the act of someone malicious, but someone who is more likely ignorant. The fact is they have been un professional & for that you should complain.

Having a daughter with a disability I come across this all the time. Life's too short to get annoyed at all the narrow minded people in life. Complain yes, but don't let it grind you down
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Old 01-11-2008, 23:43   #11 (permalink)
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Re: Am i wrong

I can understand why you are angry and upset. They were out of line to do this. Once you have calmed down let them know how unprofessional they have been and ask them to correct it. I'm sure they can un-edit it and give you a proper photo.
Dave is right though, don't let it get to you too much, lifes too short and they are just ignorant.
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Old 02-11-2008, 00:05   #12 (permalink)
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Re: Am i wrong

am calm! honest................. would you all mind doing me a favour and read this and tell me if its ok or too OTT?

Quote:
To Whom it may Concern:

Our son came home with his school photograph this weekend.
Our son for the last several months has acquired alopecia totalis resulting as its name implies in almost total hair-loss apart from a few strands of hair remaining on his head.
Over the last few months we have dealt with the numerous and varied physical, emotional and psycho-social problems that this disorder has presented us and we have encouraged our son to deal with all these severe and traumatic issues in a mature and sensitive manner by facilitating his acceptance of his altered body image.
On observation of our sons school photograph we were horrified and dismayed that it appears someone in your organisation has decided to “paint” in his hair and amend the actuality of his image in the photograph without consultation or consent in this matter.
By implementing this action of changing his image to a hypothetical “with hair” opposes the situational reality and completely undermines the values of our ongoing parental support.
This demonstrates a complete lack of awareness in your organisation on the complexities of the impact that alopecia can have on affected people and disregards any coping mechanisms that people with alopecia may nurture to be accepted by their peers.
We are extremely unhappy with your companies representatives actions pertaining to this event, and we will be looking to take the complaint further. In the interests of a positive outcome of this deeply regrettable incident we also wish to see the original “un-doctored” photograph of our son to make a qualitative judgement as the small proof image is of low resolution.
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Old 02-11-2008, 00:50   #13 (permalink)
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Re: Am i wrong

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am calm! honest................. would you all mind doing me a favour and read this and tell me if its ok or too OTT?
My penny's worth;-

Our son came home with his school photograph this weekend.
Over the last several months our son has experienced alopecia totalis resulting as its name implies in almost total hair-loss apart from a few strands of hair remaining on his head.
During this stressful period we have dealt with the numerous and varied physical, emotional and psycho-social problems that this disorder has presented our family with and we have encouraged our son to deal with all these severe and traumatic issues in a mature and sensitive manner by facilitating his acceptance of his altered body image.
On observation of our sons school photograph we were distressed by the defacement of our son's image and appalled by the inconsiderate and insensitive decision, evidently by someone in your organisation, to “paint” in his hair and amend the actuality of his image without consultation or consent in this matter.
The effect of changing his image to a hypothetical “with hair” one opposes the situational reality and completely undermines the values of our ongoing parental support.
This demonstrates a complete lack of awareness in your organisation regarding the complexities of the impact that alopecia can have on affected people, and disregards any coping mechanisms that people with alopecia may nurture in order to be accepted by their peers.
We are disgusted by your company's representatives actions with regard to this unauthorised edit, and we will be looking to take the complaint further. In the interests of a positive outcome of this regrettable incident we also wish to see the original “un-doctored” photograph of our son to make a qualitative judgement, as the small proof image is of low resolution.
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Old 02-11-2008, 00:55   #14 (permalink)
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Re: Am i wrong

thanx Nick!
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Old 02-11-2008, 09:18   #15 (permalink)
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Re: Am i wrong

That sounds very good. It gets your feelings across well. Can I make a couple of suggestions ?

I would add a sentence saying that they should not send out any retouched pictures to the other parents. If they do and knowing how cruel and insensitive children can be, there could be some nasty comments at the school.

Also make it clear that you are sending a copy of the letter to the the school.

Finally if it is a large company make sure the letter goes to the person at the top. The school maybe able to help you with the name.
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Old 02-11-2008, 10:58   #16 (permalink)
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Re: Am i wrong

I would complain to the company and the school - and bring it before the school governors
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Old 02-11-2008, 11:01   #17 (permalink)
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Re: Am i wrong

Hello Fiona....this is a sad incident and you and your family should rightly feel enraged.This is an act of gross negligence on behalf of the photographer/company that took these photographs. I agree with the other members who have suggested getting the schools headmaster or governers behind you in taking this matter up with the company concerned. I like to think it was carried out in ignorance, rather than for any other reason, but neverthe less it is a practice that should be curtailed immediately, and I am sure that when you have calmed down a little you will be just the person to put this injustice to rights.
regards Brian.
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Old 02-11-2008, 11:22   #18 (permalink)
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Re: Am i wrong

You have full right to put in an official complaint about this, the professional photographer must not alter the image in that type of way with the schools permission, so first find out di the school give it. If so don't shoot the photographer, shoot the school.
If not shoot the photographer, this is so wrong.
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Old 02-11-2008, 11:52   #19 (permalink)
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Re: Am i wrong

Call me unforgiving ...but!

The best outcome for your son would be that the compensation received would fund his 'new' DSLR kit!

What a shocking thing for anyone to even consider doing!!
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Old 02-11-2008, 12:36   #20 (permalink)
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Re: Am i wrong

It was clearly a stupid mistake and, of course, you must complain as the photographer needs to learn from this as well as apologise as a minimum.

A professional told me of a case where a fairly rugged looking middle aged lady had some portrait shots taken so he felt that it may be kind to soften her rather rugged features etc. but she hated the pictures. She explained that she had spent a lifetime in the outdoors walking up every hill and mountain in all weather and that what you see is who she is. Of course he produced a more accurate set of prints for her which what just what she wanted and learned a lesson.
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Old 02-11-2008, 13:35   #21 (permalink)
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Re: Am i wrong

Fiona, I've been thinking about this. And I keep on thinking, someone needs to speak to the person who has done this, and ask for an explanation. It's absolutely outrageous I must admit. But what if it's a young person who hasn't got a clue and just thought he would do you a favour with this.

The letter looks good, but doesn't it go a bit far to take it further after this letter. You could decide this when you'd know the reason of why this person had done it.
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Old 02-11-2008, 16:53   #22 (permalink)
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Re: Am i wrong

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I would complain to the company and the school - and bring it before the school governors
I will be sending it to hte company and i will be phoning the school tomorrow, not sure what u mean about school governers tho....... dont think there is such a thing here
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Old 02-11-2008, 16:57   #23 (permalink)
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Re: Am i wrong

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Fiona, I've been thinking about this. And I keep on thinking, someone needs to speak to the person who has done this, and ask for an explanation. It's absolutely outrageous I must admit. But what if it's a young person who hasn't got a clue and just thought he would do you a favour with this.

The letter looks good, but doesn't it go a bit far to take it further after this letter. You could decide this when you'd know the reason of why this person had done it.
i see where you are coming from, but we are talking here about a company who at one school set up the camera and then left for hte teachers to take the photographs, THEN charged the parents the same price as if a photographer had taken them, so no i dont think it takes it to far.
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Old 02-11-2008, 17:15   #24 (permalink)
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Re: Am i wrong

Ah ok, i missed that bit. Then forget about my comments before. They should take full responsability for all actions taken.

Does that work like that everywhere, that the teachers are taking the photo's. Very unprofessional I would say, and then still charging the full amount
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Old 02-11-2008, 17:59   #25 (permalink)
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Re: Am i wrong

no it is usually the photogrpher that comes with the equipment that stays and takes the photos......... but it was one of hte girls in my dart teams that told me when her daughter s school had the same company come in that the photogrpaher set up the equipment then left the teachers taking the photos!
they came back later to pick things up!
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Old 02-11-2008, 18:30   #26 (permalink)
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Re: Am i wrong

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no it is usually the photogrpher that comes with the equipment that stays and takes the photos......... but it was one of hte girls in my dart teams that told me when her daughter s school had the same company come in that the photogrpaher set up the equipment then left the teachers taking the photos!
they came back later to pick things up!
Must have been a nice school. Where I went there wouldn't have been anything to pick up!

Nick

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Old 02-11-2008, 18:44   #27 (permalink)
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Re: Am i wrong

lolol not one of th ebst in the area, lol my son goes to the best one. but then every parent would say the same about their school! Our local high school would probably not even have given them the bag it came in..... but then its not called little bosnia for nothing!
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Old 02-11-2008, 19:40   #28 (permalink)
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Re: Am i wrong

I thnk everything worthwhile has been said - I just wanted to add a further supporting voice. A calm complaint will, i am sure, allow the company to realise how insensitive they have been.
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Old 02-11-2008, 19:54   #29 (permalink)
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Re: Am i wrong

How unprofessional to give your equipment and leave it upto the teachers, and then asking for the full whack in the end. Not impressed at all.
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Old 02-11-2008, 21:26   #30 (permalink)
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Re: Am i wrong

just in case anyone wonders which company we are talking about its Tempest Photography
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