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Old 11-04-2008, 12:53   #1 (permalink)
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Cannot open 40D Raw files in Photoshop CS2

Cannot open 40D Raw files in Photoshop CS2

I cannot open CR2 Raw taken with my 40D I can open CR2 Raw taken with my 350D

Error
Could not complete your request because it is not the right kind of document


I found this and downloaded the upgrade . I tried to installed into Adobe plugins but it was already installed
Cannot open 40D raw files with CS3... - Canon Digital Photography Forums

I have checked the RAW file Properties and it is checked to open in CS2
I have Elements 6 which I have just installed and it they open okay in this version.

I have installed the Adobe DNG convertor again this converts 350D Raw files. It does not convert 40D Raw files

Error
There was an error in parsing the file


Both Raw plugins for CS2 and element 6 have the same label

I have contacted Adobe and the initially statement was to the effect that 40D Raw files are not compatible with CS2 " you may have to upgrade to CS3 Ouch !!
Why I asked when Elements 6 is compatible ? Stunned silence !!

I have been promised that the problem will be researched but would not confirm that the problem would be solved.
Sending some information by email
I will update you as and when I can

40D users Please can anyone help ?
Looking in other forums and it would this a recognised problem with CS2/40D but I could not find a resolution.
Many thanks
Barrie
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Old 11-04-2008, 12:56   #2 (permalink)
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Re: Cannot open 40D Raw files in Photoshop CS2

i know some had a prob with CS3 but once the upload form adobe was downloaded and installed it resolved the prob, not sure why it wouldnt work with Cs2?

Fi
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Old 11-04-2008, 13:06   #3 (permalink)
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Re: Cannot open 40D Raw files in Photoshop CS2

Sorry to be the bearer of bad news but

CS2 Won't open 40D raw images. Had the same problem myself and there is not fix.

The CS3 fix won't work with CS2

I've gone to Bibble to do my basic tidyup and conversions.

Pain in the bum if you ask me
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Old 11-04-2008, 13:19   #4 (permalink)
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Re: Cannot open 40D Raw files in Photoshop CS2

Thanks Fiona
I don't know either !!

Barrie x
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Old 11-04-2008, 13:24   #5 (permalink)
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Re: Cannot open 40D Raw files in Photoshop CS2

I use the Canon software to sort out RAW files and then convert to jpeg to open in PS for any further fiddling about.
I mostly use jpeg for sports anyway, so don't have too many RAW files.
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Old 11-04-2008, 13:29   #6 (permalink)
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Re: Cannot open 40D Raw files in Photoshop CS2

I think the Camera RAW update that can read 40D RAW files only works with CS3, so like Chris said, there's no fix.
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Old 11-04-2008, 13:36   #7 (permalink)
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Re: Cannot open 40D Raw files in Photoshop CS2

Quote:
Originally Posted by Chris H View Post
Sorry to be the bearer of bad news but

CS2 Won't open 40D raw images. Had the same problem myself and there is not fix.

The CS3 fix won't work with CS2

I've gone to Bibble to do my basic tidyup and conversions.

Pain in the bum if you ask me
L

It sure is Chris
Likewise I tried the CS3 fix
Of all things I use Elements 6
I have tried Contact0ne4 but it is complicted to say the least
Ridiculous when a relative cheapie like Elements 6 works but expensive big brother does not!!

Also why did Canon not make prospective purchasers of the 40D aware of this problem. ?
Seems like Adobe and Canon don't talk to each other
Been sold down the river!! Have you contacted Canon ? I am about to.
Regards
Barrie
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Old 11-04-2008, 13:41   #8 (permalink)
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Re: Cannot open 40D Raw files in Photoshop CS2

Quote:
Originally Posted by Whipspeed View Post
I use the Canon software to sort out RAW files and then convert to jpeg to open in PS for any further fiddling about.
I mostly use jpeg for sports anyway, so don't have too many RAW files.
Thanks but in honesty Adobe CS2 should work.
Barrie
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Old 11-04-2008, 13:42   #9 (permalink)
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Re: Cannot open 40D Raw files in Photoshop CS2

Adobe's upgrade policy is hardly Canon's fault. Canon supplies its own RAW converter - DPP - free of charge.

As things stand, there is no consistent RAW format so every new camera needs an update to the RAW converter. Adobe could have released an updated ACR to work with CS2, but instead chose to force people to buy CS3 in order to use the latest version of ACR. Blame Adobe, not Canon!
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Old 11-04-2008, 13:44   #10 (permalink)
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Re: Cannot open 40D Raw files in Photoshop CS2

BWEP

I've had numerous conversations with Canon about their lack of interest in doing a Vista 64bit RAW plugin.

They do a 32bit plugin, but when asked about 64bit you get the feeling that your talking to a brick wall.

Not even Microsnot have done a 40D rawveiwer for XP so it just beggers belief as to why not.

Surely 40D RAW files must be similar to 1D files or do we have to wait for the big boys in the photo game to start throwing their dummies out of the pram.

Great camera with great prospects but like a 3 legged horse it just won't win the race

Funny how a 62 peice of software called Bibble does the lot though
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Old 11-04-2008, 13:44   #11 (permalink)
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Re: Cannot open 40D Raw files in Photoshop CS2

Quote:
Originally Posted by JMitchell View Post
I think the Camera RAW update that can read 40D RAW files only works with CS3, so like Chris said, there's no fix.

Very true JM but there should be a fix.

Did Canon change their 40D Raw specification ? If not then it is Adobe at fault.
Regards
Barrie
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Old 11-04-2008, 13:50   #12 (permalink)
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Re: Cannot open 40D Raw files in Photoshop CS2

BWEP

40D raw isn't the same as 350 / 400d raw

Digic2 - Digic3

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Old 11-04-2008, 14:15   #13 (permalink)
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Re: Cannot open 40D Raw files in Photoshop CS2

And also each camera's algorithms for their respective RAW files are different anyway, and that's why the software manufacturers have to update constantly when new cameras are released; it doesn't work by brand.
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Old 11-04-2008, 14:17   #14 (permalink)
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Re: Cannot open 40D Raw files in Photoshop CS2

Quote:
Originally Posted by silkstone View Post
Adobe's upgrade policy is hardly Canon's fault. Canon supplies its own RAW converter - DPP - free of charge.

As things stand, there is no consistent RAW format so every new camera needs an update to the RAW converter. Adobe could have released an updated ACR to work with CS2, but instead chose to force people to buy CS3 in order to use the latest version of ACR. Blame Adobe, not Canon!
Thank you.
As if I am surprised. My gut feeling has always been that it was Adobe related since Elements 6 handles 350D and 40D Raw files.
I have contacted Canon Technical Support and await the reply
Any update in respect of the problem will be posted
Regardsa
Barrie
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Old 11-04-2008, 18:03   #15 (permalink)
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Re: Cannot open 40D Raw files in Photoshop CS2

Quote:
Originally Posted by BWEP View Post
Cannot open 40D Raw files in Photoshop CS2

I cannot open CR2 Raw taken with my 40D I can open CR2 Raw taken with my 350D

Error
Could not complete your request because it is not the right kind of document


I found this and downloaded the upgrade . I tried to installed into Adobe plugins but it was already installed
Cannot open 40D raw files with CS3... - Canon Digital Photography Forums

I have checked the RAW file Properties and it is checked to open in CS2
I have Elements 6 which I have just installed and it they open okay in this version.

I have installed the Adobe DNG convertor again this converts 350D Raw files. It does not convert 40D Raw files

Error
There was an error in parsing the file


Both Raw plugins for CS2 and element 6 have the same label

I have contacted Adobe and the initially statement was to the effect that 40D Raw files are not compatible with CS2 " you may have to upgrade to CS3 Ouch !!
Why I asked when Elements 6 is compatible ? Stunned silence !!

I have been promised that the problem will be researched but would not confirm that the problem would be solved.
Sending some information by email
I will update you as and when I can

40D users Please can anyone help ?
Looking in other forums and it would this a recognised problem with CS2/40D but I could not find a resolution.
Many thanks
Barrie


This is an update
Email/ Reply from and to Adobe


You will see from my reply it was successful but i have asked for a direct plugin
I will update you as and when it happens!!
Barrie




In a message dated 11/04/2008 12:40:03 GMT Standard Time, englishts@adobe.com writes:
Dear Sir,

Thank you for contacting Adobe Technical Support.

Your Case number is::180124237

This is your Link::Adobe - Adobe Camera Raw and DNG Converter : For Windows : Adobe DNG Converter and Camera Raw 4.4.1 update : Thank You

Further more when you download this you do not have to replace this with your original RAW plugin as I said over the phone, you simply just open the .EXE file (when you unzip the download first) and convert the RAW files into universal DNG and see if that works.

Yours Sincerely,
Mario Biondic
Adobe Technical Support
Tel: (UK) 020 7365 0735

Reply
Thank you Mario.
The download of this version of the DN convertor was successful and opened in both
CS2 and Elements 6
Whilst this was the case I would like Adobe to supply a suitable plugin to provide direct editing from CS2 as already provided with Elements 6
Kind regards
Barrie Peaple


.
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Old 11-04-2008, 20:11   #16 (permalink)
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Re: Cannot open 40D Raw files in Photoshop CS2

If I've understood all that, they're telling you to convert the RAW to DNG and then open it in PS2. Is that correct?

If so, it isn't a good idea. DNG is not 'universal' - it's yet another proprietary (Adobe) format, albeit one to which Adobe have granted open access (of sorts). There is no guarantee that converting to DNG and then converting again to TIFF or JPEG will give the same results as a direct conversion.

Adobe are most unlikely to provide a means of using PS2 for converting RAW files from recent cameras directly, as their strategy is to compel users to upgrade.

Have you considered Bibble?
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Old 11-04-2008, 23:14   #17 (permalink)
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Re: Cannot open 40D Raw files in Photoshop CS2

I have a Mac with Aperture and Elements 4.0. Everything worked great with my 350D.
When I bought the 40D, it was all good using the supplied software. However, I use Aperture to download, sort, file, manipulate etc and didn;'t want to start using another set of programs. But every image I downloaded through Aperture appeared as a greyed square with its Jpeg equivalent. So I got two files for every image, which was a nightmare.
After a couple of days, my computer updated itself and must have downloaded a driver for Aperture, so there isn't a problem now.
Elements 4 still will not import though - file names are greyed out. But I just click Images/Open with External Editor. This takes a few seconds.
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Old 12-04-2008, 13:58   #18 (permalink)
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Re: Cannot open 40D Raw files in Photoshop CS2

Whilst I sympathise The 40D was released some time after Adobe stopped selling CS2 so they added support for CS3. It would make little sense for them to continue to update old programs (I do think they should still suppport them and provide fixes but no need to add features and functionality). Elements 6 was the current release so that also deserved and got an update.

I have CS3 but still run CS2 on my laptop (I really must get some more ram). Lightroom means that I can get by as it carries out the raw conversion for me.
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Old 12-04-2008, 15:15   #19 (permalink)
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Re: Cannot open 40D Raw files in Photoshop CS2

That's what I said
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Old 12-04-2008, 23:51   #20 (permalink)
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Re: Cannot open 40D Raw files in Photoshop CS2

And Thats Why I Use Nikon.......lol
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Old 13-04-2008, 00:25   #21 (permalink)
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Re: Cannot open 40D Raw files in Photoshop CS2

Hehehe, good one
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Old 14-04-2008, 12:40   #22 (permalink)
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Re: Cannot open 40D Raw files in Photoshop CS2

Quote:
Originally Posted by Chris H View Post
BWEP

I've had numerous conversations with Canon about their lack of interest in doing a Vista 64bit RAW plugin.

They do a 32bit plugin, but when asked about 64bit you get the feeling that your talking to a brick wall.

Not even Microsnot have done a 40D rawveiwer for XP so it just beggers belief as to why not.

Surely 40D RAW files must be similar to 1D files or do we have to wait for the big boys in the photo game to start throwing their dummies out of the pram.

Great camera with great prospects but like a 3 legged horse it just won't win the race

Funny how a 62 peice of software called Bibble does the lot though
Thanks Chris,

I agree about the brick wall but at least I am getting some dialogue from Adobe

Barrie

Dear Sir,

I am glad that it worked for you.

For your question there is a link I have for you for Feature Requests here you can post your requests;
Adobe - Feature Request/Bug Report Form

Last edited by BWEP; 14-04-2008 at 12:42. Reason: Change of Text
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Old 14-04-2008, 12:53   #23 (permalink)
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Re: Cannot open 40D Raw files in Photoshop CS2

Quote:
Originally Posted by silkstone View Post
If I've understood all that, they're telling you to convert the RAW to DNG and then open it in PS2. Is that correct?

If so, it isn't a good idea. DNG is not 'universal' - it's yet another proprietary (Adobe) format, albeit one to which Adobe have granted open access (of sorts). There is no guarantee that converting to DNG and then converting again to TIFF or JPEG will give the same results as a direct conversion.

Adobe are most unlikely to provide a means of using PS2 for converting RAW files from recent cameras directly, as their strategy is to compel users to upgrade.

Have you considered Bibble?
Thank you for this

Having spent over the odds for CS2 and then purchased Elements 6 my pocket is not deep enough to yet again spend another 60 plus.

The poor cousin Elements 6 Raw features not only does the job but has superior features to the CS2 Raw features

It seems incomprehensible that Adobe provides an upgraded system for this version but cannot do so for CS2

I have come to the conclusion that Elements 6 more than provides for my needs so CS2 will be binned !!
Barie
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Old 14-04-2008, 13:08   #24 (permalink)
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Re: Cannot open 40D Raw files in Photoshop CS2

Yikes. I'd only 'bin' it if you were going to get some money for doing so...which I don't imagine you are. I mean, CS2 is still far superior in terms of editing after converting from RAW...
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Old 14-04-2008, 14:47   #25 (permalink)
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Re: Cannot open 40D Raw files in Photoshop CS2

Quote:
Originally Posted by BWEP View Post
Thank you for this

Having spent over the odds for CS2 and then purchased Elements 6 my pocket is not deep enough to yet again spend another 60 plus.

The poor cousin Elements 6 Raw features not only does the job but has superior features to the CS2 Raw features

It seems incomprehensible that Adobe provides an upgraded system for this version but cannot do so for CS2

I have come to the conclusion that Elements 6 more than provides for my needs so CS2 will be binned !!
Barie
Sorry I am late to this thread but I am having problems following your logic Barie...

Are you expecting a program that was made before the 40D and that is now superseded by CS3 to be updated to support current and future RAW formats when Adobe already provide a budget (Elements 6) and professional (CS3) versions that cover it?

Can you not see that it isn't that Adobe are unable to update CS2 to work with Canon RAW files but that they now produce and support CS3 which does, and its obviously a business decision on their part?
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Old 14-04-2008, 20:43   #26 (permalink)
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Re: Cannot open 40D Raw files in Photoshop CS2

I have been away and have only just seen this thread. Like Steve I am amazed at some of the views expressed including even Nikon v Canon digs which are totally irelevant.

Adobe cannot know what future cameras the various manufactures choose to produce and none of the main manufacturers will cooperate with Adobe and use DNG format so keep producing new formats each camera. Adobe does issue updates (not fixes which implies a fault) as new Cameras come out but only for their current software. Adobe Raw went through a major upgrade between CS2 and CS3. The same upgrade was used for Elements 5 onwards. This means that the latest Adobe Raw upgrades (for new cameras) will only be compatible with CS3 and Elements 5/6.

There are alternatives. You can use the Raw software that comes with the camera, you can use Adobe's DNG format or you can upgrade your Photoshop or Elements. Though I have CS3 and Elements 6, I convert my Canon Raw files to DNG even though I do not strictly need to. There are a number of advantages of using DNG but the decision to use it is marginal in my case. However, Adobe does keep the DNG converter regularly updated with new camera formats and it is free.

If anyone is at fault, it is the Camera industry for not agreeing a common Raw format. If Canon, Nikon and Adobe agreed a format then everyone would use it. Adobe made the first move offering DNG (many years ago) so it is now up to Canon and Nikon to sort it out. Presumably each of them feels secure in the market place and can always say "use our software".
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Old 14-04-2008, 22:22   #27 (permalink)
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Re: Cannot open 40D Raw files in Photoshop CS2

I think maybe it's partly due to the price of Photoshop that some feel it should be updated and supported for a longer length of time... but then you wouldn't buy a car and expect the manufacturer to update it with all the latest gizmo's equipped to later models as it gets older free of charge!
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