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Old 04-11-2009, 16:45   #1 (permalink)
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Help with broken Canon IXUS 500

Today I took out my old trusty Canon IXUS 500 digital camera.
I haven't used it for many months (I upgraded many months ago).
I charged the battery and fired it up. Everything seemed to work fine BUT

It behaves as though there was a cap on the lens i.e. no pic on the display.
Everything else on the display is fine - all the menus work.
The lens extends and the cover opens.
If I take a photo, the flash always goes off but the resulting picture is blank.

I feel I'll probably have to write the camera off but as a computer techie I am interested to know what the likely cause of such a failure is. I am unfamiliar with the innards of these cameras.

Can anyone suggest likely causes please?

I assume any sort of repair is out of the question so it's really a matter of interest.

Thank you

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Old 04-11-2009, 17:25   #2 (permalink)
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Re: Help with broken Canon IXUS 500

A few questions spring to mind.

If you are using SD cards, is the card lock on?

Have you formatted the memory card?

Have you tried a different memory card?

Does this camera have a 'writing' light that flashes when the image is being written to the card?
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Old 04-11-2009, 17:33   #3 (permalink)
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Re: Help with broken Canon IXUS 500

Thank you for the suggestions but I don't think the memory card (compact flash) is the issue. The particular card has no physical lock.
I have tried formatting the card and also using a different card but it makes no difference.
The image (blank) is written to the card and displayed for the 4 seconds I have set up.

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Old 04-11-2009, 17:44   #4 (permalink)
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Re: Help with broken Canon IXUS 500

Quote:
Originally Posted by popmorgangd View Post
Thank you for the suggestions but I don't think the memory card (compact flash) is the issue. The particular card has no physical lock.
I have tried formatting the card and also using a different card but it makes no difference.
The image (blank) is written to the card and displayed for the 4 seconds I have set up.

Pop


Does this camera have a small battery that powers the clock/memory? They can be either rechargable from the camera battery or lithium for a long life. If this battery fails it might prevent a shot being recorded. This is a long shot. I've known these batteries to fail and the camera still took pictures, but the date/time stamp was reset to the default setting.
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Old 04-11-2009, 17:54   #5 (permalink)
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Re: Help with broken Canon IXUS 500

Thanks again but I think the internal battery is just fine - when I switched it on after months of not being used the date and time were perfectly correct.

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Old 04-11-2009, 20:01   #6 (permalink)
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Re: Help with broken Canon IXUS 500

Long shot but it could, in theory, be the battery. Greatest power usage is on firing/writing and it may just be that the battery's up to all tasks but that - don't forget that Li-ion batteries have a limited lifespan (whether used or not - the clock starts winding down on manufacture date)
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Old 04-11-2009, 20:17   #7 (permalink)
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Re: Help with broken Canon IXUS 500

Thanks Markulous, but I think now there is a little confusion.
Dabhand was talking about the internal (clock/date) battery (not the main Li-ion camera battery).
The main Li-ion battery is fully charged and relatively new.

The problem is that there is no image on the screen even BEFORE a photo is taken. Since all the camera functions operate (including zoom which is a big battery drain) I don't think the problem could be battery related.

As I said at the start it behaves as though there was a lens dust cap in place (there isn't!!!)

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Old 04-11-2009, 20:36   #8 (permalink)
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Re: Help with broken Canon IXUS 500

Quote:
Originally Posted by popmorgangd View Post
Today I took out my old trusty Canon IXUS 500 digital camera.
I haven't used it for many months (I upgraded many months ago).
I charged the battery and fired it up. Everything seemed to work fine BUT

It behaves as though there was a cap on the lens i.e. no pic on the display.
Everything else on the display is fine - all the menus work.
The lens extends and the cover opens.
If I take a photo, the flash always goes off but the resulting picture is blank.

I feel I'll probably have to write the camera off but as a computer techie I am interested to know what the likely cause of such a failure is. I am unfamiliar with the innards of these cameras.

Can anyone suggest likely causes please?

I assume any sort of repair is out of the question so it's really a matter of interest.

Thank you

Pop
Bin it and save yourself a lot of stress..and money!
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Old 04-11-2009, 21:00   #9 (permalink)
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Re: Help with broken Canon IXUS 500

Quote:
Originally Posted by samleo View Post
Bin it and save yourself a lot of stress..and money!
No, no, no Samleo.
I need to understand the cause of the symptoms!!
There's no magic out there. Someone knows exactly the likely cause of these symptoms.
I seek enlightenment..

Yes, I am now stressed - but well in control.

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Old 05-11-2009, 07:14   #10 (permalink)
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Unhappy Re: Help with broken Canon IXUS 500

... I had an old Fuji that went the same sort of way....
After a lot of poking-about-inside that is definitely NOT recommended if under warranty, I came to the educated conclusion that there was a fault with the sensor....

If the camera has been knocked in any way, it could have dislodged the sensor from its mount, wires could have come loose, the sensor could have failed, something else could have come loose inside and it blocking the sensors view, there are numerous things that may have gone wrong.

Unfortunately these days, you need a X4 magnifying glass to be even able to see some of the screws that hold these units together, and although as a PCB builder in a previous job, many of the PCB's used are soooooo damn small, they are just unrepairable, sensors have to be aligned in microns, and its now absolutely true when they but that warning "No user serviceable parts inside" on the cover...

The cost to repair may actually be more than the cost of a new and better unit....
Diagnosing the fault has so many maybe's, I personally cant attempt it on here, other than suggest the usual "Is there anything obvious" advice, which I presume you have already done.

Best advice is take it to a repair shop and ask for a quote...
They can handle the thing, and may have had similar fails happen before.
On the way, have a look trough a few windows, and see what the going rate for a replacement is...

I ended up getting an absolute steal of a deal in an ASDA sale, and the missus now has a excellent point-and-shoot Fuji that is better then the old one, for much lest that the opening offer on the quote for repair of the old one...
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Old 05-11-2009, 10:24   #11 (permalink)
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Re: Help with broken Canon IXUS 500

Quote:
Originally Posted by Silver Dragon View Post
... I had an old Fuji that went the same sort of way....
After a lot of poking-about-inside that is definitely NOT recommended if under warranty, I came to the educated conclusion that there was a fault with the sensor....

If the camera has been knocked in any way, it could have dislodged the sensor from its mount, wires could have come loose, the sensor could have failed, something else could have come loose inside and it blocking the sensors view, there are numerous things that may have gone wrong.

Unfortunately these days, you need a X4 magnifying glass to be even able to see some of the screws that hold these units together, and although as a PCB builder in a previous job, many of the PCB's used are soooooo damn small, they are just unrepairable, sensors have to be aligned in microns, and its now absolutely true when they but that warning "No user serviceable parts inside" on the cover...

The cost to repair may actually be more than the cost of a new and better unit....
Diagnosing the fault has so many maybe's, I personally cant attempt it on here, other than suggest the usual "Is there anything obvious" advice, which I presume you have already done.

Best advice is take it to a repair shop and ask for a quote...
They can handle the thing, and may have had similar fails happen before.
On the way, have a look trough a few windows, and see what the going rate for a replacement is...

I ended up getting an absolute steal of a deal in an ASDA sale, and the missus now has a excellent point-and-shoot Fuji that is better then the old one, for much lest that the opening offer on the quote for repair of the old one...
Like I said,bin it!
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Old 05-11-2009, 13:47   #12 (permalink)
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Re: Help with broken Canon IXUS 500

Quote:
Originally Posted by Silver Dragon View Post
... I had an old Fuji that went the same sort of way....
After a lot of poking-about-inside that is definitely NOT recommended if under warranty, I came to the educated conclusion that there was a fault with the sensor....

If the camera has been knocked in any way, it could have dislodged the sensor from its mount, wires could have come loose, the sensor could have failed, something else could have come loose inside and it blocking the sensors view, there are numerous things that may have gone wrong.

Unfortunately these days, you need a X4 magnifying glass to be even able to see some of the screws that hold these units together, and although as a PCB builder in a previous job, many of the PCB's used are soooooo damn small, they are just unrepairable, sensors have to be aligned in microns, and its now absolutely true when they but that warning "No user serviceable parts inside" on the cover...

The cost to repair may actually be more than the cost of a new and better unit....
Diagnosing the fault has so many maybe's, I personally cant attempt it on here, other than suggest the usual "Is there anything obvious" advice, which I presume you have already done.

Best advice is take it to a repair shop and ask for a quote...
They can handle the thing, and may have had similar fails happen before.
On the way, have a look trough a few windows, and see what the going rate for a replacement is...

I ended up getting an absolute steal of a deal in an ASDA sale, and the missus now has a excellent point-and-shoot Fuji that is better then the old one, for much lest that the opening offer on the quote for repair of the old one...
Thanks SD. Camera is well out of warranty so I'll have a poke around inside.
Not worth getting a quote - I know it will exceed the cam value.
So, yes, a 'broken' sensor would explain all the symptoms I am seeing.
Thank you again for the input.
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