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Old 06-09-2005, 21:52   #1 (permalink)
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Help needed on a wee matter

I need an email address for a customer service enquiry

The story so far...................


I was walking through the town centre the other week, when I decided to buy a nice new lens for my 20d to wear.
I'd been looking for a macro lens and also a length to fill the gap between my 17-40L and the 75-300IS so the Ef-s 60mm macro looked to be a contender.

So off I went inside to buy one, I know I should have looked around the net more but it was priced at 20 quid less than that of 7dayshop.

I gave it no more thought untill I was shuffling through the pages of Digital Photo magazine tonight, where on a nice 2 page advert it's priced at 282!!!!

Thats 37 cheaper.

The magazine was published on 15/8/05
I bought the lens from them on 21/8/05

The website still says 319 though


Now the receipt says 30 day refund or exchange as long as it's un used, I've only evaluated it for about 30 images, and the advert says that they won't be beaten on price!

Has anyone had experience getting jessops to do the right thing and give me the difference back, or should i just take it back and rebuy it with the advert in hand?

Thoughts?
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Old 06-09-2005, 21:55   #2 (permalink)
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Take the advert in to them and ask for a refund of the difference saying you think they overcharged you.
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Old 06-09-2005, 21:55   #3 (permalink)
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take it back with advert and receipt, they should then play the game. if they dont, then demand refund, then rebuy!

Digital Photo? Not in that issue, though the erroneos 3rd place in the league table is....
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Old 06-09-2005, 21:59   #4 (permalink)
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I'm only working 1/2 day tomorrow, so i might get time to call into the branch late on in the afternoon.

mat, yup thats the mag, i only bought it to see if your images were in it again


:coat:
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Old 06-09-2005, 21:59   #5 (permalink)
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Warehouse express are selling it for 282
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Old 07-09-2005, 16:02   #6 (permalink)
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Quote:
Originally Posted by digitalfailure
I need an email address for a customer service enquiry

The story so far...................


I was walking through the town centre the other week, when I decided to buy a nice new lens for my 20d to wear.
I'd been looking for a macro lens and also a length to fill the gap between my 17-40L and the 75-300IS so the Ef-s 60mm macro looked to be a contender.

So off I went inside to buy one, I know I should have looked around the net more but it was priced at 20 quid less than that of 7dayshop.

I gave it no more thought untill I was shuffling through the pages of Digital Photo magazine tonight, where on a nice 2 page advert it's priced at 282!!!!

Thats 37 cheaper.

The magazine was published on 15/8/05
I bought the lens from them on 21/8/05

The website still says 319 though


Now the receipt says 30 day refund or exchange as long as it's un used, I've only evaluated it for about 30 images, and the advert says that they won't be beaten on price!

Has anyone had experience getting jessops to do the right thing and give me the difference back, or should i just take it back and rebuy it with the advert in hand?

Thoughts?
I got my EF-S 60 from Jessops (Cardiff) they gave me a price of 282. I found it on the net for 279 and got them to price match it.
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Old 07-09-2005, 19:17   #7 (permalink)
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Thanks for the replies guys

I tried calling the 0845 number printed on the till receipt in the hope of talking to someone before I made a special journey down there, Unfortunatley that number is as much use as a chocolate teapot as it offers 4 choices and no matter which option you select your given the same 4 choices again.

So, off I went into town armed with the lens, receipt and a copy of digital photo magazine and announced to the assistant manager at the branch that I suspected i'd been overcharged by 37.

He looked stunned and asked for details, so after 5 minutes of telling me that the advertised price was only valid if I bought a 350d or 20d with it, and then that If I'd have bought one of those bodies I'd get the difference back from canon,
Nice try but the maths didn't add up

So then he stated that the advert was minus VAT... to which I said the small print on the advert says includes VAT and also that even with the tax added it didn't add up to what I'd paid.

He looked long and hard at the advert which was published 7 days before I bought the lens, so I mentioned to him that warehouse express were also priced at 282.

At that his tone changed and he smiled at me and said Ok i'll refund and resell at that price, so all is well now and i'm 37 quid better off .

I'm off to the RAF museum at hendon tomorrow, so i'll be hoping to put this glass to good use
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Old 07-09-2005, 19:49   #8 (permalink)
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Good work chap. The customer is always right! (unless they come into my filling station and try it on, then they get told to f off and buy their petrol somewhere more expensive!)
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Old 07-09-2005, 20:21   #9 (permalink)
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Quote:
Originally Posted by gandhi
Good work chap. The customer is always right! (unless they come into my filling station and try it on, then they get told to f off and buy their petrol somewhere more expensive!)


Ooooooh, you have a filling station..............

Who's up for a huge discount petrol group buy
20p a litre sounds good to me.
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Old 07-09-2005, 20:52   #10 (permalink)
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i second digitlfailures motion!

well done Stumps, i bet a lot of silent staring between you and assitant manager took place...
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Old 07-09-2005, 21:58   #11 (permalink)
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I would have took the refund and said "Thanks, but I think I'll get it from WarehouseExpress".

Or "Eerrm, that's second hand, I'd like a new one please".
 
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Old 07-09-2005, 22:09   #12 (permalink)
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Quote:
Originally Posted by digitalfailure
Thanks for the replies guys

I tried calling the 0845 number printed on the till receipt in the hope of talking to someone before I made a special journey down there, Unfortunatley that number is as much use as a chocolate teapot as it offers 4 choices and no matter which option you select your given the same 4 choices again.

So, off I went into town armed with the lens, receipt and a copy of digital photo magazine and announced to the assistant manager at the branch that I suspected i'd been overcharged by 37.

He looked stunned and asked for details, so after 5 minutes of telling me that the advertised price was only valid if I bought a 350d or 20d with it, and then that If I'd have bought one of those bodies I'd get the difference back from canon,
Nice try but the maths didn't add up

So then he stated that the advert was minus VAT... to which I said the small print on the advert says includes VAT and also that even with the tax added it didn't add up to what I'd paid.

He looked long and hard at the advert which was published 7 days before I bought the lens, so I mentioned to him that warehouse express were also priced at 282.

At that his tone changed and he smiled at me and said Ok i'll refund and resell at that price, so all is well now and i'm 37 quid better off .

I'm off to the RAF museum at hendon tomorrow, so i'll be hoping to put this glass to good use
Nice one. I think you'll be pleased with the lens, it's nice and sharp. Makes a good portrait lens to.
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Old 07-09-2005, 22:13   #13 (permalink)
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the lens is indeed nice and sharp,and no doubt it can produce some great images.

on the other hand though, the 20D it's going to be connected to is controlled by me, and is open to bouts of cr@pness
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Old 07-09-2005, 23:48   #14 (permalink)
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Quote:
Originally Posted by digitalfailure
the lens is indeed nice and sharp,and no doubt it can produce some great images.

on the other hand though, the 20D it's going to be connected to is controlled by me, and is open to bouts of cr@pness
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Old 08-09-2005, 07:19   #15 (permalink)
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digitalfailure well done for sticking to your guns and getting your refund, enjoy you day at Hendon...
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