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General photography questions and answers: Discuss One stop Digital...Ive noticed a few people on here think highly of one stop digital, well i was looking at a Tokina ...
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Old 06-07-2008, 11:34   #1 (permalink)
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One stop Digital

Ive noticed a few people on here think highly of one stop digital, well i was looking at a
Tokina 12-24, but i have been told elsewhere to be careful this is a bit of what was said

Yep, UK one year warranty the Tokina International Warranty is two years.
Like I said, most of these (ie OneStop) don't even have *any* warranty card at all, so you end up buying a Mack warranty (not worth the paper its written on) or nothing.


any comment,s on this please thank you...Ray
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Old 06-07-2008, 12:02   #2 (permalink)
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Re: One stop Digital

All OneStop sold item come with a minimum guarantee. Have you checked their site?
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Old 06-07-2008, 12:06   #3 (permalink)
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Re: One stop Digital

I'm just waiting for a lens from One Stop.......why is the Mack warranty not worth the paper it's written on Ray?
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Old 06-07-2008, 12:12   #4 (permalink)
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Re: One stop Digital

Steve no i havnt checked there site
PE thats why i am asking the question i havnt used them
the problem is when youve got people saying there good, and people being negative about them it who do you believe
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Old 06-07-2008, 12:18   #5 (permalink)
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Re: One stop Digital

Believe the source you trust the most.
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Old 06-07-2008, 12:18   #6 (permalink)
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Re: One stop Digital

Well if it were me I would at least take the trouble to look at the site of the company I was thinking of buying stuff from before doing anything else. I can assure you that OneStop does provide warranties for the equipment they sell, if you still doubt this check out the thread by Rob Barron about his Canon 40D he bought from them and turned out to be faulty

You'll have to do a search for it though as I don't have the link, sorry.
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Old 06-07-2008, 12:22   #7 (permalink)
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Re: One stop Digital

One Stop Digital FAQs

10. How long is the warranty you are offering?

Unless otherwise stated, we offer 12 months "Return to Hong Kong" warranty for all of our cameras and 6 months warranty for camera lenses and flashguns.

Please note that some products on our site do come with manufacturer's international warranty. If this is the case, it would be stated in the product description.

Please see our terms & conditions for full details.
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Old 06-07-2008, 12:44   #8 (permalink)
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Re: One stop Digital

Here is Rob's experience of finding a fault with the 40D he bought from OneStop.
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Old 06-07-2008, 13:18   #9 (permalink)
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Re: One stop Digital

Thank's a lot for the replies i will take a look at Rob's thread
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Old 06-07-2008, 15:01   #10 (permalink)
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Re: One stop Digital

Ray, I have brought a couple lens off One Stop Digital and I have been very happy with the purchase. Personally if I was buying something that came with a 12 month warranty, I would buy from there, however, with my Sigma EX lens, I prefer to buy from the UK. I did contact Sigma UK who told me that they would only honour the guarantee if I produced a VAT receipt or something that said that I had paid the duty on it. I think you probably wouldn't have a problem returning it to Hong Kong and getting it repaired there, as long as you didn't mind the cost of sending it back. I looked at it like this, my Sigma 70-300mm APO cost me 115.00 delivered. If it never goes faulty then I have saved about 50, if it does then I either send it to Sigma UK and pay for the repair (hopefully no more than 50), pay the duty and send it back to sigma UK or send it back to Hong Kong and let them get it repaired under the original guarantee. The choice is yours but most things are very reliable these days so if whatever you buy goes faulty, then you are probably just one of the unfortunate ones.

PS, you could say you brought it while you were on holiday there, that could work.

Hope that helps.
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Old 09-07-2008, 19:31   #11 (permalink)
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Re: One stop Digital

Well I ordered a lens over the weekend from One Stop which was despatched on Monday and arrived with me at work just before nine this morning......not bad two days from Hong Kong
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Old 09-07-2008, 19:43   #12 (permalink)
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Re: One stop Digital

I got my 10-22mm from one stop digital, at 373, compared to 489 here.
I ordered it on the Sunday night and it arrived on the Wednesday morning.......... and just to compare deliveries with a uk firm, I ordered the lens hood to go with the lens from Calumet............... 9 DAYS and an email to them later i eventually got the hood!
If i had to send it back it would cost me about 25 which is STILL a huge saving compared to the UK price!


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Old 09-07-2008, 21:00   #13 (permalink)
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Re: One stop Digital

I only buy my lenses from one stop digital. Otherwise it would be to costly for me. The lens i've bought now, would have been at least 150 more.

There service is very good. Can't complain at all about onestop. Oh and if you do want to buy cheap but more warranty. Then buy from eBay UK Shop - Kea Photo: Canon gear, Nikon gear, Filters on ebay. They sell lenses for a bit more, but sometimes it includes an extra few years international garantuee.
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Old 09-07-2008, 23:00   #14 (permalink)
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Re: One stop Digital

I got my Tokina 12-24mm off Onestop, no problems with them at-all & better yet my lens arrived 2 days later, thats what you calll service.
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Old 10-07-2008, 09:21   #15 (permalink)
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Re: One stop Digital

All my recent purchases have been via Onestop - the only exception being the 40D where I decided the UK warranty (combined with the 100 cashback from Canon) made a local purchase more sense.

One observation though - at one point I was worried about a problem with my Sigma 70-200 f/2.8 bought from Onestop. I sent them an email asking about how I would get the lens inspected under warranty - and they never responded. As it happened I worked the problem out myself and the lack of response never became an issue but it wasn't encouraging all the same. Still, I can only assume mine was an isolated incident based on the remarks above.
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Old 10-07-2008, 19:20   #16 (permalink)
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Re: One stop Digital

It's not good you didn't get a response Larne

Well I'm not sure if my latest purchase from One Stop is a lemon or not .....Canon 135 f/2.0L. It seems to be soft @ f2.0.

I emailed One Stop this morning and got an almost immediate reply 'Hello sorry were on holiday'......LOL. I then contacted Canon CPS who said they would be happy to take a look at it with a 4 day turnaround (even after explaining it was purchased from HK).

I also got a follow up email later from One Stop advising me to return it to them.....they also advised me that if Canon HK didn't see the softness then I would be charged postage.

Not sure where I'm going to send it yet I let you know how I go on
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Old 10-07-2008, 19:43   #17 (permalink)
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Re: One stop Digital

If Canon UK are happy to inspect it and adjust/repair as necessary under the international warranty, that seems the best bet. I sometimes wonder how roughly these things may be treated on their way from HK or wherever.
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Old 10-07-2008, 19:47   #18 (permalink)
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Re: One stop Digital

Canon lenses are covered under international guarantee so that's why Canon UK have no issues having a look. The four day turnaround is a benefit of being a CPS member
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Old 10-07-2008, 19:48   #19 (permalink)
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Re: One stop Digital

Yes I think Canon UK might be the favourite.

I'm still thinking it might be user error as shooting @ f2 can easily be off......I will try some more shots using a tripod.
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Old 10-07-2008, 19:56   #20 (permalink)
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Re: One stop Digital

Quote:
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Canon lenses are covered under international guarantee so that's why Canon UK have no issues having a look. The four day turnaround is a benefit of being a CPS member
Funny thing Steve was that I mentioned the International Warranty and I'm sure the lady said we don't do that anymore ......although I probably misheard that as it was before 9.00 o'clock this morning.

Yes the CPS does appear to have some benefits
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Old 10-07-2008, 20:11   #21 (permalink)
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Re: One stop Digital

Although I don't doubt you I would be extremely surprised if they had stopped offering international warranty. I'll do some checking on this for clarification
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Old 10-07-2008, 20:14   #22 (permalink)
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Re: One stop Digital

No I might have misheard the lady Steve and I too would be very surprised if they have stopped it.

EDIT: Just realised I need proof of purchase to send to Canon UK and I can not see any receipt included from One Stop.

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Old 10-07-2008, 20:28   #23 (permalink)
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Re: One stop Digital

Did you get an e-mail order acknowledgment that you can print out?
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Old 10-07-2008, 20:36   #24 (permalink)
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Re: One stop Digital

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Did you get an e-mail order acknowledgment that you can print out?
Aha nice one Silky

Further testing looks to be showing it might be user error
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Old 10-07-2008, 21:00   #25 (permalink)
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Re: One stop Digital

I'll give it a few weeks' trial at no charge.
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Old 10-07-2008, 21:17   #26 (permalink)
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Re: One stop Digital

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I'll give it a few weeks' trial at no charge.
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Old 11-07-2008, 08:39   #27 (permalink)
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Re: One stop Digital

Just an update on the Canon guarantee side discussion that developed...I have been unable to find any information indicating a change of policy from Canon, however I have also been unable to find anything official that states there is international guarantees on lenses.

I can therefore only think of three ways to find out for certain. Check the guarantee card in a recently bought lens to see if its international, give someone reliable in Canon a direct call about it (a CPS rep would probably have this information) or have someone who has recently had an issue with a Canon lens purchased outside the UK report back that they fixed/replaced it without any issues.

Sorry I was unable to clear up this little puzzle.
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Old 11-07-2008, 08:41   #28 (permalink)
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Re: One stop Digital

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It's not good you didn't get a response Larne

Well I'm not sure if my latest purchase from One Stop is a lemon or not .....Canon 135 f/2.0L. It seems to be soft @ f2.0.

I emailed One Stop this morning and got an almost immediate reply 'Hello sorry were on holiday'......LOL. I then contacted Canon CPS who said they would be happy to take a look at it with a 4 day turnaround (even after explaining it was purchased from HK).

I also got a follow up email later from One Stop advising me to return it to them.....they also advised me that if Canon HK didn't see the softness then I would be charged postage.

Not sure where I'm going to send it yet I let you know how I go on
Thats the beauty of walking in a shop in the uk, but if your prepared to save a few quid and your not bothered about hassle sending back to hong kong,then thats fine peronally i dont mind paying the extra bucks for no hassle peace of mind/(fotosense Bolton)
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Old 13-07-2008, 08:11   #29 (permalink)
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Re: One stop Digital

Well I gave the lens a decent workout yesterday at the British Fencing Championships and I now think the lens is a keeper and performed very well @ f2 Saved myself a good few quid as well
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Old 13-07-2008, 09:18   #30 (permalink)
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Re: One stop Digital

Glad to read that the lens is good and its a keeper
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