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Photo Manipulation: Discuss Portrait Professional Great Service....I recently upgraded my desktop From XP to Win 7 and as the hard drive had to be wiped I ...
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Old 23-08-2013, 17:06   #1 (permalink)
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Portrait Professional Great Service.

I recently upgraded my desktop From XP to Win 7 and as the hard drive had to be wiped I lost my Portrait Professional program. I went to their web site >help and support > activation key problems entered a short message as to what had happened giving user name and password. Five minutes later I received an e-mail with an activation key and a link to install program which I did and five minutes later the program was up and working.
How good is that for service in this day and age.
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Old 23-08-2013, 17:41   #2 (permalink)
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Re: Portrait Professional Great Service.

That's great Colin. I found a similar story about 2 years ago when my desktop died. I keep all of my license details and activation codes and keys in a folder on my data drive, but also have the e-mails from the companies in a folder in one of my web based e-mail accounts. Some software will allow you to just download a new copy and will accept the key, but the ones that require an active copy to be de-activated before a new activation can take place have always responded positively to an e-mail explaining the situation.

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Old 23-08-2013, 17:49   #3 (permalink)
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Re: Portrait Professional Great Service.

Graham, I do the same but for some reason I could not find the details for PP.
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Old 23-08-2013, 18:32   #4 (permalink)
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Re: Portrait Professional Great Service.

That's a great result. I also keep all the details.....................if only I could remember where I put them
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Old 23-08-2013, 18:51   #5 (permalink)

PLEASE NOTE

I TYPE USING CAPITALS DUE TO A DISABILTY

THANKS FOR YOUR UNDERSTANDING
 
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Re: Portrait Professional Great Service.

JAKE, YOU HAVE PROBABLY PUT THEM SOMEWHERE SAFE, WHERE YOU WILL ALWAYS KNOW WHERE THEY ARE.

THESE THEORIES, UNFORTUNATELY NEVER TAKE AGE INTO ACCOUNT.
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Old 24-08-2013, 07:47   #6 (permalink)
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Re: Portrait Professional Great Service.

Fair play, that is quality service, well done to them.
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