Lowepro UK

P-E · 13-02-2006, 21:08

Just had to praise Lowepro Uk.......

Contacted them re my 70AW Toploader approx 1 year old that had split on the corner.

(Canon 1D MKII + 24-70 2.8 with hood is just a little bit of a tight fit)

Anyway got a nice email asking me to send it in to them to have a look at....told them how it had happened.......no problem still send it in was the reply.

Well today I recieved a brand new 70AW.

All done within a week.

Sent them a thankyou email but just thought I would share my experience on here.

Warspite · 13-02-2006, 21:25

Good to hear a positive story for a change regarding cutomer service, they seem rare these days (Im sure thats not the case).

Congratulations on the replacement + well done Lowerpro

P-E · 13-02-2006, 21:34

Well to be honest it was the last thing I had expected a new one.

Thought I would just get a call saying nothing could be done as it was obvious I had damaged it myself.

Best be careful what I put in it now.

Joe T · 13-02-2006, 21:37

Nice one!

Cheers for sharing your experience.

Matty · 13-02-2006, 22:10

thats very good, that level of CS is hard to find!

13-02-2006, 22:15

Great to hear a positive experience of a company.
So often do we hear only complaints and whinges

I, like loads of people on here choose Lowepro bags, so it's comforting to hear that their customer service is top notch.

Venomator · 13-02-2006, 22:31

I am pleased for you, P-E & Lowepro ... and me !

Just bought a Slingshot 200AW and although I hope nothing untoward happens it is good to know they have the right approach ! BTB it is a great little bag too !

Let's hear it for Lowepro !

13-02-2006, 21:08	#1 (permalink)
P-E Loves the place Join Date: Aug 2005 Location: Sheffield, S.Yorkshire UK Posts: 7,747	Lowepro UK Just had to praise Lowepro Uk....... Contacted them re my 70AW Toploader approx 1 year old that had split on the corner. (Canon 1D MKII + 24-70 2.8 with hood is just a little bit of a tight fit) Anyway got a nice email asking me to send it in to them to have a look at....told them how it had happened.......no problem still send it in was the reply. Well today I recieved a brand new 70AW. All done within a week. Sent them a thankyou email but just thought I would share my experience on here.

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13-02-2006, 21:25	#2 (permalink)
Warspite Feet under the table Join Date: Sep 2005 Location: Newcastle Sunderland Middlesbrough (UK) Posts: 1,736	Good to hear a positive story for a change regarding cutomer service, they seem rare these days (Im sure thats not the case). Congratulations on the replacement + well done Lowerpro

13-02-2006, 21:34	#3 (permalink)
P-E Loves the place Join Date: Aug 2005 Location: Sheffield, S.Yorkshire UK Posts: 7,747	Well to be honest it was the last thing I had expected a new one. Thought I would just get a call saying nothing could be done as it was obvious I had damaged it myself. Best be careful what I put in it now.

13-02-2006, 21:37	#4 (permalink)
Joe T Forum Regular Join Date: Mar 2005 Location: Amersham, Bucks Posts: 978	Nice one! Cheers for sharing your experience.

13-02-2006, 22:10	#5 (permalink)
Matty Member Join Date: Jan 2005 Location: kings hill Posts: 5,269	thats very good, that level of CS is hard to find!

13-02-2006, 22:15	#6 (permalink)
Marcel Posts: n/a	Great to hear a positive experience of a company. So often do we hear only complaints and whinges I, like loads of people on here choose Lowepro bags, so it's comforting to hear that their customer service is top notch.

13-02-2006, 22:31	#7 (permalink)
Venomator Forum Regular Join Date: Oct 2005 Location: Hertfordshire Posts: 922	I am pleased for you, P-E & Lowepro ... and me ! Just bought a Slingshot 200AW and although I hope nothing untoward happens it is good to know they have the right approach ! BTB it is a great little bag too ! Let's hear it for Lowepro !